Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Understanding online product ratings: A customer satisfaction model

Online product ratings have become a major information source for customers, retailers, and manufacturers. Both practitioners and researchers predominantly interpret them as a reflection of product quality. We argue that they in fact represent the customer's satisfaction with the product. Accordingly, we present a customer satisfaction model of online product ratings which incorporates the cust...

متن کامل

Authenticating airline passengers - IEEE Potentials

0278-6648/03/$17.00 © 2003 IEEE 33 he events of 11 September 2001 sent a ripple of fear across the United States. The US government sought to alleviate the increased concerns by enforcing strict security in airports, government buildings and athletic stadiums; however, with any security there is a price. For airline passengers that price was long lines caused by multiple security checks placed ...

متن کامل

A Logistic Regression Model of Customer Satisfaction of Airline

Evaluation of customer satisfaction differs from one study to another. Studies have been differing with their focus and coverage. Most of studies focused on evaluating factors influencing customer satisfaction or associate customer satisfaction and quality of services. This paper used logistic regression to develop customer satisfaction model for Precision Air. Five dimensions or variables have...

متن کامل

Optimal boarding method for airline passengers

Using a Markov Chain Monte Carlo optimization algorithm and a computer simulation, I find the passenger ordering which minimizes the time required to board the passengers onto an airplane. The model that I employ assumes that the time that a passenger requires to load his or her luggage is the dominant contribution to the time needed to completely fill the aircraft. The optimal boarding strateg...

متن کامل

Understanding Customers' Evaluations Through Mining Airline Reviews

Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip experiences are correctly analyzed, companies can increase customer satisfaction by improving provided services. In this study, we investigate customer review data ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Sustainability

سال: 2019

ISSN: 2071-1050

DOI: 10.3390/su11154066